What is the role of an "insurance adjuster"?

The role of an insurance adjuster is to determine liability by investigating claims. Insurance adjusters are responsible for assessing damage and evaluating claims submitted by policyholders when an event such as an accident, theft, or natural disaster occurs. They conduct interviews, gather relevant documents, inspect property damage, and analyze reports to establish the extent of the insurer's liability. Through this investigative process, they play a crucial role in ensuring that claims are settled fairly and accurately based on the terms of the insurance policy.

In contrast, selling insurance policies is the job of an insurance agent, not an adjuster. Evaluating customer satisfaction relates to customer service and quality assessment, which is not the primary function of adjusters. Similarly, managing finances of the insurance company falls under the purview of financial analysts and not adjusters, whose focus is specifically on claim investigations and determinations. Thus, understanding the specific responsibilities and functions of an insurance adjuster highlights the importance of their role in the insurance claims process.